As a Service Management Consultant at BusinessNow, you will work with some of Sweden’s largest organizations. You will help customers streamline and automate processes and deliveries within Service Management, specifically analyzing current processes and, using the market’s best technologies, implementing and improving business and IT processes.

You will be a key person in ensuring that organizations have structured frameworks so they can deliver quality service based on their strategy, everyday operations, and challenges. Your goal will include guiding them safely through their challenges and helping them make difficult decisions. The role is not directly sales-related, but you are expected to act as an advisor with your knowledge of business process understanding and guide the customer regarding future needs.

Most of your workday will take place at customer sites, where you will work together with them and your project team to optimize and implement IT processes. There are generally few travel days associated with the position, and trips will mainly be same-day round trips.

Position Responsibilities

As a Service Management Consultant you will be responsible for:

• Analyzing and improving processes
• Requirements specification and data collection
• Implementation of business and IT processes
• Holding workshops
• Project management

Requirements

The candidate should have experience with the following:

• Minimum 3 years of experience within IT
• Knowledge of ServiceNow and its IT Service Management modules, CSM (Customer Service Management), ITBM (IT Business Management)
• Project management, preferably with certification or experience with Prince2
• Experience with IT Service Management (ITSM) at implementation level
• Experience with system configurations
• Experience with Process Frameworks (ITIL or similar)
• Preferably knowledge of programming and development, preferably in JavaScript, CSS or HTML5

It is an advantage, but not a requirement, that the candidate has experience with the following:

• ITIL
• Prince2