AWA / Full time

On behalf of AWA, Capax is looking for an IT Support Technician for AWA’s headquarters in Malmö.

AWA is looking for a socially and technically skilled person with a passion for helping others and who can help develop their support organization. You will be part of AWA’s important and valued Helpdesk team and take care of first-line support, second-line support and operational issues, but will also be able to be part of their technical development.

AWA’s IT environment is standardized around Microsoft products such as VMWare, Windows 10, Windows Server, Microsoft Office, and more.

Position Responsibility

• First Line support – phone support and case management.
• Second Line support – solve problems and develop their users
• Operational issues – take care of the daily operation of their systems
• IT administration – Onboarding new users and PCs
• Documentation and training – Daily technical documentation and training of users

Requirements

You have an education within IT support or IT technology. Experience can compensate for education.
+3 years of support; firstline and secondline.
Good knowledge of Windows 10, Microsoft Office and administration.