You will take part in hands-on support, as well as improving, developing, and maintaining the support process of the 1000+ PCs that are part of the 50+ laboratories across the Måløv site. Responsibilities include end-user and vendor communication, troubleshooting, identification of IT needs, support with patching and other system updates as needed, and day-to-day support of the PCs. You will work in close collaboration with your colleagues and various stakeholders.

To succeed in this role, you are proactive, service-minded, and solution-oriented. You are a solution provider and good at handling the many different IT support tasks and service requests despite multiple users, deadlines, and priorities. You have good communication skills and can support stakeholders across all organizational levels. Furthermore, you are structured and like to follow common IT standards and procedures, as well as contribute to creating them when needed, drawing on your knowledge of good documentation. Finally, you are a team player who enjoys sharing knowledge.

Requirements

The ideal candidate will have previous experience with the following:

• Minimum of 3 years of experience with 1st level support
• Experience with stakeholder management
• Experience working in the Windows environment
• Experience with ServiceNow or similar incident management tools
• Experience with network connectivity

Furthermore, it would be an advantage if you:

• Hold a bachelor’s degree or similar in IT/Computer Science or another relevant discipline
• Have experience with 2nd level support
• Are familiar with working in a Linux environment
• Have experience with scripting, in PowerShell or similar
• Have experience with Windows firewalls and networks